公司介绍：
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment
For more information on TLScontact, please visit: corp.tlscontact.com
TLScontact is what you are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach
What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff
We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills
公司要求：
• 英语德语法语客服文员
Job Description:
- Receives customers and collects the documents required for application
- Carefully check the documents collected and ask customers to provide supplemental materials that are required if needed
- Collects the documents in right order and input necessary information into internal system accurately
- Interviews the applicants; asks necessary questions and makes notes
- Files and maintains the documents collected
- Answer customers inquires
- Support other positions when needed
- Keep customers information confidential
- Other tasks as required
Qualifications for the position:
- Good command in English or German or French
- Excellent communication skills; ability to communicate clearly & effectively is a must
- Self-motivated, patient & professional
- Strong sense of customer-focus, knowledge of customer service techniques & principle preferred
- Responsibility and team work spirit; Detail-oriented & reliable.
- Be able to work independently & multitask. capable to work under pressure
- Fresh graduate of 2013 is perfect
Application:
If this challenge excites you and you feel you have what it takes to make it a success, read on and submit your CV today!
Please send your resume with picture to :jesslyn.wang@tlscontact.com
Subject: The channel you receive the job information + Position applied + your name
2、呼叫中心客服文员
Job Description:
1. Receive customer calls, answer customers inquires and make the appointment for the applicants
2. Carefully check the documents collected and ask customers to provide supplemental materials that are required if needed
3. Collect the documents in right order and input necessary information into internal system accurately
4. Interviews the applicants; asks necessary questions and makes notes
5. Files and maintains the documents collected
6. Answer customers inquires
7. Support other positions when needed
8. Keep customers information confidential
9. Other tasks as required
Qualification:
1. College degree
2. Good command in English, French, German
3. Fresh but fast learning graduate accepted
4. Excellent communication skills; ability to communicate clearly & effectively is a must
5. Self-motivated, patient & professional
6. Strong sense of customer-focus, knowledge of customer service techniques & principle preferred
7. Responsibility and team work spirit; Detail-oriented & reliable.
8. Be able to work independently & multitask. capable to work under pressure
9. Other tasks as required
Application:
If this challenge excites you and you feel you have what it takes to make it a success, read on and submit your CV today!
Please send your resume with picture to: jesslyn.wang@tlscontact.com
Subject: The channel you receive the job information + Position applied + your name
The website of our company:TLScontact
联系方式：
对以上单位有意向的同学，请与院就业指导中心联系，并将个人中（英）文简历（附近照）以附件形式发至我中心邮箱，邮件中注明意向单位和意向岗位。
中心电话：64324539 EMAIL：sxyjy@shnu.edu.cn
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